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The Strictly Beds and Bunks Guarantee 

  • Returns can only be accepted within 10 days of receiving the goods. Before returning goods please contact us to confirm that you are returning the item.
  • In the unlikely event that you should find that the item which you have bought has been damaged, after unpacking and checking the product you must inform us within 7 days with pictures or written details of the damage. It is at our discretion to replace only the damaged parts or to completely exchange the item. This is done at our expense.
  • If products are returned the original delivery cost will not be refunded, we will not make any additional charge for collection.
  • The item must be returned in the original packaging be unused and returned in a safe packaging/manner. Failure to do this will affect your refund as goods will be inspected and a refund could be reduced or refused. Refunds will be made after receipt of returned item.
  • If, when your item is delivered there is damage to the outside of the boxes, please do sign the delivery note " damaged packaging & unchecked". Inspect the goods carefully and contact us if there are any problems within THREE DAYS. 
  • Please notify our customer services team via the online support form, click here